Terms of Service

1. About these terms

These Terms of Service ("Terms") form the basis of the agreement between LRM Technologies (Pty) Ltd ("LRM", "we", "us") and the person or entity engaging our services ("Client", "you"). They apply to all projects, retainer engagements, and software subscriptions unless a separate written agreement specifically supersedes them.

Where a signed Statement of Work (SOW) or Service Level Agreement (SLA) exists, that document takes precedence over these general Terms in the event of a conflict.

2. Our services

LRM provides the following categories of service:

• Project-based work — web development, mobile application development, custom software, and integrations delivered against an agreed scope and timeline.
• Ongoing retainer services — SEO & AEO management, Google Ads and Facebook Ads management, and cloud hosting, billed monthly.
• Software as a Service — Plan My Crew field service management platform, subject to its own subscription terms where applicable.

3. Quotes, proposals & scope

All quotes and proposals are valid for 30 days from the date of issue unless otherwise stated. Acceptance of a proposal (by signature, email confirmation, or payment of a deposit) constitutes agreement to the scope, deliverables, timeline, and pricing described therein.

Any work requested outside the agreed scope will be quoted separately and requires written approval before commencement. LRM reserves the right to adjust timelines where scope changes are requested mid-project.

Quotes are based on information provided by the Client at the time of enquiry. Material changes to requirements after acceptance may result in revised pricing.

4. Fees & payment

Project work

Unless otherwise agreed in writing, project fees are structured as follows: a non-refundable deposit of 50% is due upon acceptance of the proposal, with the remaining balance due upon final delivery or go-live, whichever occurs first. LRM will not commence work until the deposit is received.

Retainer services

Monthly retainer fees are invoiced in advance on the 1st of each month and are due within 7 days. Services will be suspended if payment is not received within 14 days of the invoice date. LRM charges a fixed monthly fee for advertising management — we never take a percentage of ad spend.

Late payment

Overdue invoices accrue interest at 2% per month (compounded) from the due date. LRM reserves the right to suspend all services — including hosting and live websites — until outstanding amounts are settled in full.

Third-party costs

Advertising spend (Google Ads, Facebook Ads), domain registrations, third-party software licences, stock photography, and similar disbursements are billed separately and are not included in management fees unless explicitly stated.

5. Client obligations

To enable LRM to deliver on time and to the agreed standard, you agree to:

• Provide accurate, complete, and timely content, materials, credentials, and feedback as reasonably requested.
• Designate a single point of contact with authority to provide approvals and make decisions on your behalf.
• Respond to review requests within 5 business days. Delays caused by late feedback may result in revised delivery timelines at no fault of LRM.
• Ensure you hold all necessary rights and licences for any content, trademarks, or materials you supply to LRM for use in the project.
• Not use LRM's services for any unlawful purpose or in a manner that infringes any third-party rights.

6. Intellectual property

Ownership upon full payment

Upon receipt of full payment for a project, LRM assigns to you all intellectual property rights in the final custom deliverables (website code, designs, copy) created specifically for your project. This assignment does not extend to third-party components, frameworks, libraries, or LRM's proprietary tools and templates.

Before full payment

All work product remains the property of LRM until full payment is received. LRM may remove, disable, or reclaim deliverables in the event of non-payment.

LRM's portfolio rights

Unless you request otherwise in writing, LRM reserves the right to display completed work in our portfolio, case studies, and marketing materials.

Open source & third-party licences

Our projects frequently make use of open-source components. Your use of these components is subject to their respective licences, which LRM will identify on request.

7. Confidentiality

Both parties agree to keep confidential any information disclosed during the engagement that is identified as confidential or that a reasonable person would recognise as confidential. This obligation survives termination of the engagement for a period of 3 years. Confidentiality does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

8. Warranties & disclaimer

LRM warrants that services will be performed with reasonable skill and care in accordance with industry standards. LRM does not warrant that:

• Any specific search engine ranking, position, or traffic outcome will be achieved through SEO or AEO services. Search engine algorithms are controlled by third parties and results are not guaranteed.
• Any specific return on investment will be achieved through advertising campaigns. Ad performance depends on market conditions, audience behaviour, and platform algorithm changes beyond our control.
• Third-party services, platforms, or APIs (including Google, Meta, or cloud providers) will remain available, uninterrupted, or unchanged.

All other warranties, express or implied, are excluded to the maximum extent permitted by applicable South African law.

9. Limitation of liability

To the maximum extent permitted by South African law, LRM's total liability to you arising from or in connection with any engagement shall not exceed the total fees paid by you to LRM in the 3 months immediately preceding the event giving rise to the claim.

LRM will not be liable for any indirect, consequential, special, or punitive damages — including but not limited to loss of revenue, loss of profit, loss of business, or loss of data — even if advised of the possibility of such damages.

Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

10. Termination

By either party

Either party may terminate a retainer engagement by giving 30 days' written notice. Project engagements may only be terminated mid-project by mutual written agreement.

By LRM for cause

LRM may terminate or suspend services immediately and without notice if you: fail to pay any amount due within 14 days of the due date; breach any material term of these Terms; or engage in conduct that is unlawful, abusive, or damaging to LRM's reputation.

Effect of termination

On termination, all fees for work completed or in progress up to the termination date become immediately due. The deposit on project work is non-refundable. LRM will deliver all completed work product upon receipt of all outstanding payments.

11. Dispute resolution

In the event of a dispute, the parties agree to first attempt to resolve the matter through good-faith negotiation within 15 business days of written notice of the dispute. If negotiation fails, the parties agree to attempt mediation before pursuing litigation. The costs of mediation shall be shared equally unless otherwise ordered.

If mediation is unsuccessful, disputes shall be resolved by the competent courts of the Republic of South Africa.

12. Governing law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. The parties consent to the jurisdiction of the South African courts. Specifically, you consent to the jurisdiction of the High Court of South Africa, Gauteng Division, Johannesburg, for the resolution of disputes.

13. General

• Entire agreement. These Terms, together with any signed proposal or SOW, constitute the entire agreement between the parties and supersede all prior discussions or representations.
• Amendments. LRM may update these Terms from time to time. Updated Terms will be posted on this page. Continued engagement after posting constitutes acceptance of the revised Terms.
• Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
• Waiver. Failure by LRM to enforce any right under these Terms does not constitute a waiver of that right.
• Force majeure. Neither party shall be liable for delay or failure to perform caused by circumstances beyond their reasonable control, including power outages, load-shedding, natural disaster, or platform outages.

14. Contact

Questions about these Terms should be directed to:

LRM Technologies (Pty) Ltd
2 Cruywagen Crescent, Randburg 2194, Gauteng, South Africa
[email protected]  ·  +27 74 434 4337